Help Desk & Support
L1/L2/L3 technical support via phone, email, chat, and self-service portal. SLA-backed response times: P1 < 15 min, P2 < 30 min, P3 < 2 hours. Average resolution: 4 hours.
Help Desk & Support from LaabamOne
L1/L2/L3 technical support via phone, email, chat, and self-service portal. SLA-backed response times: P1 < 15 min, P2 < 30 min, P3 < 2 hours. Average resolution: 4 hours.
Our NOC (Network Operations Center) runs 24/7/365 with automated monitoring, proactive alerting, and rapid incident resolution. We follow ITIL best practices and provide transparent reporting through real-time dashboards that show tickets, SLAs, and system health at a glance.
Why LaabamOne for Help Desk & Support
Combining Big 4 expertise with India pricing — delivered by a dedicated team that understands your business.
Big 4 Quality, India Pricing
Our professionals are ex-Big 4 and Fortune 500 — delivering the same quality at 40–60 % lower cost through our India-based delivery centers.
Dedicated Team Model
No rotating resources. You get a named team that learns your business, your systems, and your preferences — providing consistency engagement after engagement.
3-Country Coverage
Offices in India, Ireland, and Australia give you overlapping time-zone support and multi-jurisdiction expertise.
Scalable Engagement
Start with one service and expand as needed. Our modular approach means you can add more services without changing providers.
Other Managed IT Services
Explore our full range of managed it capabilities.
Infrastructure Management
Server provisioning, monitoring, patching, and capacity planning for on-premise, cloud, and hybrid environments. We mana...
Network Management
LAN/WAN monitoring, firewall management, VPN configuration, SD-WAN deployment, and network performance optimization. SNM...
Datacenter & Hosting
Colocation, dedicated hosting, and managed hosting services. Tier 3+ datacenters with redundant power, cooling, and conn...
Backup & Disaster Recovery
Automated backup schedules, offsite replication, RPO/RTO-driven recovery plans, and regular DR testing. Protect your dat...
Endpoint Management
Desktop/laptop provisioning, patch management, antivirus/EDR deployment, mobile device management (MDM), and asset lifec...
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